Medical Eligibility Specialist

  • Location: Remote

    Employment Type: Full Time

    Department: Eligibility Team

    Exemption Status: Non-Exempt

    OSHA Category: III

  • Position Overview:

    Organizational Overview:

    Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.

    We believe in going above and beyond to support donor families during and after the donation process. Our core values are what guide us, allow us to excel at serving our community, and keep our culture at Iowa Donor Network alive.

    Position Overview:

    This position will work with IDN partners to manage the clinical evaluation and coordination of organ, eye, and tissue donation opportunities. Daily activities include collaboration with donor hospitals staff, medical examiners, and other essential stakeholders.

  • Job Qualifications:

    • Associate in nursing or equivalent field experience required OR Certification as EMT, Paramedic, OR other related field OR Respiratory Therapist Certification OR equivalent work experience.
    • Six months experience with organ, tissue or eye donation preferred.
    • CTBS preferred.
  • Schedule:

    Night Shift: 7, 12h shifts per two week pay period running 5:45p-6a. Holiday coverage is required. Weekend coverage is required.
    *some training will take place on day shift

  • Organization Responsibilities:

    Essential Functions and Performance Responsibilities:

    • Support the donation process by triaging the medical evaluation of vented organ referrals.
    • Complete a thorough medical evaluation of tissue and eye referrals.
    • Ensure effective communication and collaboration with hospital staff, related donation agencies, and other IDN team members to maximize donation.
    • Serve as organizational expert regarding donor eligibility.
    • Participate in process improvement and quality assurance activities.

    Skills and Abilities:

    • Demonstrate ability to work with sensitive information and respond in a timely manner.
    • Ability to review medical information and communicate efficiently across multiple channels.
    • Ability to navigate multiple software systems, programs, and communication tools.
    • Strong verbal and written communication skills.
    • Excellent interpersonal and customer service skills.
    • Excellent organizational skills and attention to detail.
    • Excellent time management skills with ability to meet deadlines.
    • Strong analytical and problem-solving skills.
    • Ability to prioritize tasks and delegate when appropriate.
    • Ability to function in a high-paced and, at times, stressful environment.
    • Proficient in the use of Microsoft Office Suite or related software.
    • Ability to provide excellent customer service to a diverse audience.
    Physical and Technical Requirements:
    • Requires the use of an IDN issued phone and physical ethernet cable connection from the wall of the home to the workstation.
    • Prolonged periods of sitting and working at a computer.
    • Maintain availability for communication 24/7/365.
    • Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g., Influenza obtained annually by December 1st and COVID vaccine upon required timeline.)

    Organizational Responsibilities:

    • IDN employees are required to demonstrate commitment to the organization’s mission and vision, maintaining effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donors, recipients and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, consistently punctual and dependable, actively participate in performance improvement activities and demonstrate behavioral expectations and core values.
    • Employee obligation to maintain the confidentiality of information shall survive the termination of employee’s employment with IDN.
    • All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position. I will be required to follow other job-related instructions and to perform other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the ability or aptitude to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.

Our Vision:

All are inspired to donate life.