Medical Eligibility Specialist

Position Overview:

Organizational Overview:

Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.

We believe in going above and beyond to support donor families during and after the donation process. Our core values are what guide us, allow us to excel at serving our community, and keep our culture at Iowa Donor Network alive.

Position Overview:

Collaborate with internal and external partners in managing a full and comprehensive clinical evaluation for tissue and eye donation opportunities. This role is essential for ensuring compliance with established guidelines, industry standards, and maximizing donation potential.

Job Qualifications:

• Degree in nursing or a directly relevant field, or equivalent experience in a healthcare setting.
• Certification as EMT, Paramedic, or a directly related field.
• Respiratory Therapist or equivalent work experience.
• Certified Tissue Banking Specialist (CTBS) is preferred.
• Previous experience in the tissue or organ donation processes is desired.

Schedule:

Night Shift: 7, 12h shifts per two week pay period running 5:45p-6a. Holiday coverage is required. Weekend coverage is required.
*some training will take place on day shift

Compensation:

Starting at $26.49/hour

*Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position.

Organization Responsibilities:

Essential Functions and Performance Responsibilities:

• Manage the clinical evaluation of tissue and eye donors, ensuring adherence to established guidelines, standards, and protocols.
• Maintain communication and strong working relationships with internal and external partners to maximize donation opportunities.
• Serve as a resource within the organization, providing expert knowledge and guidance on eligibility criteria and processes related to tissue and eye donation.
• Actively participate in process improvement initiatives to enhance the efficiency and effectiveness of processes and work systems.
• Contribute to quality assurance efforts aimed at maintaining high standards in the clinical evaluation process.
• Support the donation process by triaging initial organ referrals for further evaluation.
• Perform other duties as assigned.

Skills and Abilities:

• Demonstrate ability to work with sensitive information and respond promptly while maintaining confidentiality.
• Proficient in reviewing medical information and communicating efficiently across multiple channels.
• Ability to navigate multiple software systems, programs, and communication tools effectively.
• Strong verbal and written communication skills, with the ability to convey complex information clearly.
• Excellent interpersonal and customer service skills to build rapport with diverse stakeholders.
• Exceptional organizational skills and attention to detail to manage multiple tasks efficiently.
• Strong time management skills to effectively meet time-sensitive needs.
• Robust analytical and problem-solving skills to address challenges effectively.
• Ability to prioritize tasks and delegate responsibilities when appropriate.
• Capability to function effectively in a high-paced and occasionally stressful environment.
• Proficient in the use of Microsoft Office Suite or related software applications.
• Commitment to providing excellent customer service to a diverse audience.

Physical and Technical Requirements:

• Requires the use of IDN-issued equipment and a physical Ethernet cable connection from the wall to the workstation.
• Prolonged periods of sitting and working at a computer.
• Must maintain availability for communication 24/7/365 to respond to urgent needs.
• Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact.

Organizational Responsibilities:

It is required that IDN employees demonstrate commitment to the mission and vision,

maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values.

Employee’s obligation to maintain the confidentiality of information shall survive the termination of employee’s employment with IDN.

All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than “at will” employment relationship.