Onsite Donation Advocate

  • Location: North Liberty Iowa

    Employment Type: Full Time

    Department: Donation Conversation

    Exemption Status: Exempt

    OSHA Category: II

  • Position Overview:

    Organization Overview:

    Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.

    We believe in going above and beyond to support donor families during and after the donation process. Our core values are what guide us, allow us to excel at serving our community, and keep our culture at Iowa Donor Network alive.

    Position Overview:

    This position will provide potential donor families with the opportunity to donate organs, tissues, and/or eyes, and complete associated authorizations and medical and social history interview. Support is provided remotely or onsite as requested by the donor family. Daily activities include advocating for and educating potential donor families while collaborating with hospital clinical teams to facilitate the donation conversation. Our team's performance is measured by the outcome of the conversation, which includes advocating for the potential donor's voice, and the recipients waiting for transplants.

  • Job Qualifications:

    • 4 year degree with course work in psychology, counseling, social work, or other health degree
    • 2+ years of experience in relevant field.
    • Hospital, ICU, hospice settings preferred.
    • Experience in fields that had direct focus on conversations involving death and dying, trauma, loss, and other end of life fields.
  • Schedule:

    10-12, 24 call shifts from 6am-6am. Weekends and holidays expected.

  • Compensation:

    Starting at $65,100

    *Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position.

  • Organization Responsibilities:

    Essential Functions and Performance Responsibilities:

    • Respond in person to hospitals and meet with partners to determine relevant information, family dynamics, and advocate for donation opportunity
    • In conjunction with advocating for organ, tissue, and eye donation, identify family needs and assess understanding of patient’s prognosis, and determine most appropriate opportunity to speak with family about donatio
    • Ensure family is both being supported and being provided education on donation and donation process while advocating for organ, eye, and tissue donation
    • Facilitate donation conversation and complete authorization and necessary paperwork

    Skills and Abilities:

    • Ability to maintain control in challenging circumstances.
    • Strong critical thinking skills
    • Ability to maintain composure in challenging circumstances while navigating emotions and other higher needs from family or hospital partners
    • Experience in or familiarity with trauma informed care and other skills to best communicate with families during times of high stress
    • Professional communication and organizational skills, strong attention to detail
    • Ability to function is high-paced and at times stressful environment
    • Proficient with Microsoft Office Suite or related software.
    • Ability to provide excellent customer service to a diverse audience.

    Physical Requirements:

    • Maintain a current valid driver’s license and be insurable through IDN’s insurance.
    • Respond to call/page within 10 minutes and arrive to office/hospital within one hour of call as appropriate.
    • Travel to the office and donor hospitals through the State of Iowa at any given hour of the day or night. This travel may occur under various weather conditions.
    • Prolonged periods of sitting at a desk and working on a computer.
    • Must be able to lift 20 pounds.
    • Must respond timely to IDN communication outside of scheduled shifts.
    • Duties of the position require travel or onsite response to execute essential job functions required in the facilitation of the donation process.

    Organizational Responsibilities:

    • It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values.
    • Employee’s obligation to maintain the confidentiality of information shall survive the termination of employee’s employment with IDN.
    • All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.

Our Vision:

All are inspired to donate life.