Hospital and Partner Relations Assistant

  • Location: North Liberty Iowa

    Employment Type: Full Time

    Department: Hospital & Partner Relations

    Exemption Status: Non-exempt

    OSHA Category: II

  • Position Overview:

    Organizational Overview:

    Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.

    We believe in going above and beyond to support donor families during and after the donation process. Our core values are what guide us, allow us to excel at serving our community, and keep our culture at Iowa Donor Network alive.

    Position Overview:

    Responsible for performing and managing the administrative needs of Hospital and Partner Relations and the Promote the Gift work system and serving office visitors.

  • Job Qualifications:

    • Associates Degree and a minimum of one year experience providing customer service or administrative support in a professional work environment.
    • Proven efficiency in Microsoft Suites including advanced skill in Microsoft Word, Excel and PowerPoint.
  • Schedule:

    Monday- Friday

    8am-4:30pm

  • Compensation:

    Starting at $40,100 annually

    *Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position.

  • Organization Responsibilities:

    Essential Functions and Performance Responsibilities:


    • Complete routine administrative office functions.
    • Complete donation case follow up letters.
    • Provide support for the Hospital and Partner Relations Team that is included but not limited to:
      • a. Pulling data
      • b. Compiling and preparing reports
    • Serve office visitors.
    • Develop and maintain positive relationships with vendors, staff, and community partners.
    • Provide support for Philanthropy, Strategic Communications, and Finance.
    • Function as committee co-chair in the planning for biennial Donate Life Conference
    • Manage supply inventory.
    • Support organizational Wellness Program initiatives.
    • Serve as physical office liaison to Facilities.
    • Perform other duties to help meet team or organizational needs and goals.


    Skills and Abilities:

    • Excellent customer service skills.
    • High attention to detail.
    • Proven ability to work in team and independent environments.
    • Ability to execute deadlines.
    • Effectively use computers and computer software including word processing, databases, spreadsheets, internet tools, and electronic mail. Knowledge of MS Word and Excel required.
    • Knowledge of medical terminology preferred.
    • Communicate effectively with all levels of personnel and represent IDN professionally.
    • Work both independently and collaboratively.
    • Take and give direction.
    • Demonstrate effective problem-solving skills.
    • Maintain a valid driver’s license and personal auto insurance.

    Physical Requirements:

    • Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g., Influenza obtained annually by December 1st.)
    • Require travel to the office.
    • Express ideas verbally and convey detailed or important spoken information.
    • Receive detailed information through oral and auditory communication.
    • Require driving a vehicle under various conditions that may lead to visual and mental fatigue.
    • Sit for periods of eight (8) hours or more at a time in an office setting.
    • Lift equipment and supplies weighing up to 25 lbs.
    • Possible mental and visual fatigue associated with detailed work.
    • Work requires stooping, kneeling, reaching, and handling (seizing, holding, grasping, turning or otherwise working with hands).

    Organizational Responsibilities:

    It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values.

    Employee’s obligation to maintain the confidentiality of information shall survive the termination of employee’s employment with IDN.

    All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.

Our Vision:

All are inspired to donate life.