Location: North Liberty
Employment Type: Full-Time
Exemption Status: Non-Exempt
OSHA Category: II
Primary responsibility is to work within established Iowa Donor Network policies, procedures, and protocols to consult with assigned hospitals in the service area, specifically with key hospital decision makers. Assists hospitals in development of policies and procedures to promote organ/tissue donation. Educates nurses, physicians, and other hospital personnel working in key hospital units to increase organ and tissue donation. Effectively interacts and provides education to hospital staff about the donation process to heighten their knowledge and participation in the referral and donation process. In addition, monitors this process through evaluation of referral and donation patterns through hospital reports, death record reviews, hospital strategic plans, and after-action case reviews.
A degree in nursing, social work, paramedic certification, or health care field; or a degree in marketing, public relations or life science with one or more years of health care related experience; Ability to develop relationships with clients of diverse backgrounds in all areas of a healthcare organization. Ability to navigate through a fast-paced critical care hospital environment is essential to being successful in this role; Excellent communication skills required. Must have the ability to communicate effectively with all levels of personnel and to represent the organization professionally; Ability to work both independently and as part of a team required.
Essential Job Functions and Performance Expectations:
- 1. Create and maintain key hospital relationships with physicians, nursing, administration, and other hospital service lines by providing a high level of service through timely and ongoing communication, visibility and continually seek opportunities to ensure optimal donation processes and outcomes.
- 2. Work collaboratively with hospital leaders, administrators, physicians, and nurses to build comprehensive donation systems that clearly identify policies, procedures and resources. Ensure that all aspects of the organ and tissue donation process are understood, and outcomes exceed regulatory requirements.
- 3. Provide assistance with organ/tissue donation policy and procedure development and other revisions.
- 4. Maintain accurate hospital profiles to include timely documentation of daily service activity, after action reviews and data analysis.
- 5. Provide support to assigned hospitals. Conducts timely referral and donor case after action review follow-up.
- 6. Provide and/or coordinate hospital educational in-services and programs to key hospital staff, including physician education.
- 7. Visit all assigned hospitals within the region assigned to assess, plan and re-evaluate the effectiveness of the donation process. Target hospital units where improvements in the donation process can occur. Develop and maintain effective relationships with key hospital personnel to foster the donation process.
- 8. Report death record review data, donation activity and referral data to assigned referral agencies.
- 9. Conduct and/or participate as assigned in quality improvement initiatives.
- 10. Participate in staff, department, team and/or committee meetings as deemed appropriate by prior commitments to donor hospitals and job responsibilities.
- 11. Other functions as assigned or required to meet department or organizational needs.
Additional Job Functions:
- 1. Perform training with new staff or staff learning additional job functions.
- a. Assist in the training of staff and document the information on the training checklist.
- 2. Conduct public education presentations as requested.
- 3. Collaborate with Outreach Leadership to ensure hospital letter of agreement is current.
- 4. Outreach related projects as assigned (i.e., Donate Life Conference planning and IDN material development).
Physical Requirements/Working Conditions:
- Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g. Influenza vaccine must be obtained annually by December 1st and COVID vaccine upon required timeline.)
- 2. Sit for periods of eight (8) hours or more at a time in an office setting.
- 3. Effectively present information in small and large group settings in person and online.
- 4. Lift equipment and supplies weighing up to 25 lbs.
- 5. Possible mental and visual fatigue associated with detailed work.
- 6. Require travel to the office and donor hospitals through the State of Iowa.
- 7. Require driving a vehicle under various conditions that may lead to visual and mental fatigue.
- 8. Work requires stooping, kneeling, reaching, and handling (seizing, holding, grasping, turning or otherwise working with hands).
- 9. Express ideas verbally and convey detailed or important spoken information.
- 10. Receive detailed information through oral and auditory communication.
Skills and Abilities:
- Skill in preparing written and presentation materials to meet the purposes and audience.
- Maintain a current valid driver’s license and be insurable through IDN’s insurance.
- Skill and ability to effectively use computers and computer software including word processing, databases, spreadsheets, Internet tools, and electronic mail.
- Effectively communicate both verbally and in writing when representing IDN; work well with others; take and give direction; demonstrate effective problem-solving skills; ability to work both independently and collaboratively.