What Donor Families Can Expect

Providing follow-up care to donor families is a vital part of the donation process. We believe it is important for families to know what type of care they can expect to receive from Iowa Donor Network (IDN) following their loved one’s gift of donation. For this reason, we have created an outline to represent the support donor families can elect to receive from our Donor Family Care Department. Please be advised, our support of donor families is not limited to the follow-up listed here and that the care we provide is individualized to meet a particular family’s needs.

Organ Donation Family Follow-up

After Donation Phone Call

A representative of the family may receive a phone call following organ recovery. Families who choose to receive this call will be notified how the recovery went and what organs were successfully recovered.

One Month Letter

Approximately one month post-donation, a representative of the family will receive a letter offering detailed information on each organ recipient. The availability of recipient information varies and is dependent upon each transplant center’s disclosure policies. Additional materials accompanying the letter include: a copy of the authorization/disclosure form, grief support information, a Supportive Resources card and brochure outlining the process for corresponding with recipients.

Follow Up Care Phone Call

Approximately two months following donation, an attempt will be made to reach a representative of the family to offer support and information regarding future updates and IDN's Quilt of Memories program. 

One Year Anniversary Card

A card will be mailed to a family one year following the loss of their loved one.

Tissue Donation Family Follow-up 

Day after Donation Phone Call 

A representative of the family may receive a phone call following tissue recovery. Families are offered support and information, including when they can anticipate additional follow-up from IDN.

One Week Letter

Approximately one week following donation, a representative of the family will receive a letter informing them of the tissue donation. Additional materials accompanying the letter include: a copy of the authorization/disclosure form, grief support information and a supportive resources card. 

Follow Up Care Phone Call

Approximately two months following donation, an attempt will be made to reach a representative of the family to offer support and information regarding future updates and IDN's Quilt of Memories program.

One Year Anniversary Card

A card will be mailed to a family one year following the loss of their loved one.

Tissue Disposition

As soon as information becomes available, upon request by the family, a family representative will receive an update as to how their loved one’s gift(s) positively impacted others. 


Additional Service Offerings

  • Memory Bags are available for children (ages 3-7 & ages 8-12) and teenagers (ages 13-19)
  • The Donor Medallion and Bracelet Program is available to donor families
  • Memorial Plaques are available to honor donors aged kindergarden-12th grade
  • IDN will facilitate correspondence between donor families and recipients
  • A list of supportive resources/grief materials are available to meet the needs of the donor's entire family. 


Our Vision:

All are inspired to donate life.